Services & commerce
Professional services
Software for firms whose product is expertise, and whose main constraint is how much of it is spent on work nobody bills for.
Context
What this sector actually looks like
Law firms, accountancies, consultancies, and agencies share a shape: billable expertise, heavy document handling, and institutional knowledge that lives in individuals and in an archive nobody can search.
Retrieval over a firm’s own history is often the highest-value system to build. The answer to a client question usually exists in something the firm produced three years ago, and finding it is the whole problem.
Client confidentiality shapes the architecture: matters must be separable, and retrieval must not be able to cross between clients. That is a scope boundary enforced in the retrieval layer, not a filter applied afterwards.
The hard parts
Where it usually breaks
Problems worth naming before proposing anything to fix them.
Unbilled admin
Senior time spent on document assembly and correspondence.
Knowledge retrieval
Precedent and prior work that cannot be found without asking whoever did it.
Document production
Standard documents rebuilt from the last similar one.
Client separation
Confidentiality requirements that any shared system must enforce structurally.
What we build for it
Where software earns its cost here
Knowledge retrieval
Search across your own archive, scoped per client and per matter, always citing the source document.
Document generation
Standard documents assembled from matter data rather than from the previous file.
Matter management
Status, deadlines, and time capture in one system.
Intake automation
New enquiries captured, checked for conflicts, and routed automatically.
FAQ
Questions people actually ask
How is client confidentiality maintained?
Scope is enforced in the retrieval layer, which takes a client and matter scope it cannot widen. A query for one client has no code path to another client’s documents, rather than relying on a filter that could be misconfigured.
Will it cite where an answer came from?
Always. An answer without a source is not useful in professional work, and any system we build for this sector shows the document behind the response.
Can it draft client documents?
It can produce a first draft from your own precedents. A qualified person reviews and takes responsibility for it — we would not build a system that removes that step.
Start here
Tell us what is slow, manual, or breaking.
Answer a few questions and get a written brief back — scope, proposed architecture, and what it would take to build.